Method and psychological effects on learning behaviors and knowledge creation in quality improvement projects

被引:169
作者
Choo, Adrian S.
Linderman, Kevin W.
Schroeder, Roger G.
机构
[1] Rensselaer Polytech Inst, Lally Sch Management & Technol, Troy, NY 12180 USA
[2] Univ Minnesota, Carlson Sch Management, Operat & Management Sci Dept, Minneapolis, MN 55455 USA
关键词
knowledge management; organizational learning; quality improvement projects; Six Sigma;
D O I
10.1287/mnsc.1060.0635
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
This study investigates two mechanisms of knowledge creation-one that is method driven and the other that is psychologically driven. Results show that the two mechanisms have different effects on the learning behaviors and knowledge created in Six Sigma projects. The method mechanism directly influences learning behaviors, while the psychological mechanism directly affects knowledge creation. The effects of both mechanisms on knowledge creation are complementary, yet independent. Findings suggest that the value of adhering to a method may lie in modifying the learning behaviors that subsequently create knowledge. When a firm adopts a quality program such as Six Sigma, the method and the degree of its adherence can shape how the firm innovates and creates knowledge.
引用
收藏
页码:437 / 450
页数:14
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