Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers?

被引：242

作者：

de Kerviler, Gwarlann ^{[1
]}

Demoulin, Nathalie T. M. ^{[2
]}

Zidda, Pietro ^{[3
]}

机构：

[1] IESEG Sch Management, LEM CNRS, UMR 9221, Socle Grande Arche, Parvis La Def 1, F-92044 Paris, La Defense, France

[2] IESEG Sch Management, LEM CNRS UMR 9221, Rue Digue 3, F-59800 Lille, France

[3] Univ Namur, Ctr Res Consumpt & Leisure CeRCLe, Rempart Vierge 8, B-5000 Namur, Belgium

来源：

JOURNAL OF RETAILING AND CONSUMER SERVICES | 2016年 / 31卷

关键词：

Proximity mobile payment; In-store experience; Perceived value; TECHNOLOGICAL TRAJECTORIES; SERVICES ADOPTION; MODERATING ROLE; VALUE CREATION; LEAD USERS; INFORMATION; ACCEPTANCE; INTENTION; INTERNET; COMMERCE;

D O I：

10.1016/j.jretconser.2016.04.011

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Smartphones are changing the way consumers shop, even in brick-and-mortar settings. This study explores consumers' adoption of proximity mobile payment technology (p-m-payment), which enables them to pay with their smartphones for purchases in a physical store. With a perceived value perspective, the authors identify utilitarian, hedonic, and social benefits and financial and privacy risks as key drivers. They also investigate differences compared with the drivers of more familiar mobile shopping usages and highlight the role of experience. The paper discusses implications for both mobile and channel research and recommendations to help retailers take advantage of p-m-payment technology. (C) 2016 Elsevier Ltd. All rights reserved.

引用

页码：334 / 344

页数：11

共 85 条

[41] In-store mobile usage: Downloading and usage intention toward mobile location-based retail apps
Kang, Ju-Young M.
Mun, Jung Mee
Johnson, Kim K. P.
[J]. COMPUTERS IN HUMAN BEHAVIOR, 2015, 46 : 210 - 217
[42] KAPFERER J.N., 1993, PSYCHOL MARKETING, V10, P347, DOI DOI 10.1002/MAR.4220100408
[43] An empirical examination of factors influencing the intention to use mobile payment
Kim, Changsu
Mirusmonov, Mirsobit
Lee, In
[J]. COMPUTERS IN HUMAN BEHAVIOR, 2010, 26 (03) : 310 - 322
[44] Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration
Kim, Dan J.
Ferrin, Donald L.
Rao, H. Raghav
[J]. INFORMATION SYSTEMS RESEARCH, 2009, 20 (02) : 237 - 257
[45] Value-based adoption of mobile internet: An empirical investigation
Kim, Hee-Woong
Chan, Hock Chuan
Gupta, Sumeet
[J]. DECISION SUPPORT SYSTEMS, 2007, 43 (01) : 111 - 126
[46] King Maryon., 1994, J ACAD MARKET SCI, V22, P146, DOI [https://doi.org/10.1177/0092070394222004, DOI 10.1177/0092070394222004]
[47] An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Kleijnen, Mirella
de Ruyter, Ko
Wetzels, Martin
[J]. JOURNAL OF RETAILING, 2007, 83 (01) : 33 - 46
[48] Landy F.J., 1987, RES ORGAN BEHAV, V9, P1
[49] Laukkanen T, 2007, J CONSUM MARK, V24, P419, DOI 10.1108/07363760710834834
[50] Roles of perceived value and individual differences in the acceptance of mobile coupon applications
Liu, Fen
Zhao, Xuefeng
Chau, Patrick Y. K.
Tang, Qing
[J]. INTERNET RESEARCH, 2015, 25 (03) : 471 - 495

← 1 2 3 4 5 6 7 8 9 →