A user-centric evaluation of the readability of privacy policies in popular web sites

被引：25

作者：

Singh, Ravi Inder ^{[1
]}

Sumeeth, Manasa ^{[1
]}

Miller, James ^{[1
]}

机构：

[1] Univ Alberta, Dept Elect & Comp Engn, Edmonton, AB, Canada

来源：

INFORMATION SYSTEMS FRONTIERS | 2011年 / 13卷 / 04期

关键词：

Cloze test; Privacy policies; Privacy statements; Top ten privacy statements; Readability formulas; Triangulation; CLOZE;

D O I：

10.1007/s10796-010-9228-2

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper reports on a formal subject-based experiment, which seeks to evaluate the readability of privacy policy statements found on the Internet. This experiment uses 50 participants and privacy policies collected from 10 of the most popular web sites on the Internet. It evaluates, using a cloze test, the subjects' ability to comprehend the content of these privacy policies. The paper also compares its results with the results from previous studies on this topic. In general, it finds that privacy policies are "difficult" to comprehend.

引用

页码：501 / 514

页数：14

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