Effects of individuals' psychological states on their satisfaction with the GSS process

被引：17

作者：

Srite, Mark ^{[1
]}

Galvin, John E.

Ahuja, Manju K.

Karahanna, Elena

机构：

[1] Univ Wisconsin, Sheldon B Lubar Sch Business, Milwaukee, WI 53201 USA

[2] Indiana Univ, Kelley Sch Business, Indianapolis, IN 46202 USA

[3] Univ Louisville, Coll Business, Louisville, KY 40292 USA

[4] Univ Georgia, Terry Coll Business, MIS Dept, Athens 30602, Greece

来源：

INFORMATION & MANAGEMENT | 2007年 / 44卷 / 06期

关键词：

group support systems (GSS); process satisfaction; locus of control; personal innovativeness; computer anxiety; group cohesion; individual characteristics; group characteristics;

D O I：

10.1016/j.im.2007.04.005

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The use of group support systems (GSS) to improve the outcomes of, and satisfaction with, meetings is increasing. Our empirical study, drawing on the theory of job design, was initiated to investigate the relative contribution of both individual and group characteristics on GSS participants' satisfaction with the process. Our field study found that when employees used a GSS to brainstorm on an issue of concern, two individual characteristics (locus of control and personal innovativeness) and one group characteristic (group cohesion) had significant impact on user satisfaction with the meeting process. Locus of control, however, was found to have an impact in the opposite direction to our assumptions. Computer anxiety, an individual characteristic, was not found to be significant. (C) 2007 Elsevier B.V. All rights reserved.

引用

页码：535 / 546

页数：12