共 108 条
[64]
Oh H, 2005, J MED INTERNET RES, V7
[66]
Parasuraman A., 2000, J SERV RES-US, V2, P307, DOI [10.1177/109467050024001, DOI 10.1177/109467050024001]
[67]
Qualitative methods in research on healthcare quality
[J].
QUALITY & SAFETY IN HEALTH CARE,
2002, 11 (02)
:148-152