Identifying categories of service innovation: A review and synthesis of the literature

被引：220

作者：

Snyder, Hannah ^{[1
,2
]}

Witell, Lars ^{[3
,4
]}

Gustafsson, Anders ^{[4
,5
]}

Fombelle, Paul ^{[6
]}

Kristensson, Per ^{[4
]}

机构：

[1] Linkoping Univ, Logist & Qual Management, S-58183 Linkoping, Sweden

[2] Linkoping Univ, HELIX Vinn Excellence Ctr, S-58183 Linkoping, Sweden

[3] Linkoping Univ, Dept Management & Engn, Business Adm, S-58183 Linkoping, Sweden

[4] Karlstad Univ, Serv Res Ctr, CTF, Karlstad, Sweden

[5] Norwegian Business Sch, Oslo, Norway

[6] Northeastern Univ, DAmore McKim Sch Business, Boston, MA USA

来源：

JOURNAL OF BUSINESS RESEARCH | 2016年 / 69卷 / 07期

关键词：

Service innovation; Radical; Incremental; Value co-creation; Literature review; EMPIRICAL-ANALYSIS; BUSINESS SERVICES; DOMINANT LOGIC; KNOWLEDGE; MANAGEMENT; PATTERNS; MODEL; CONSTRUCTION; PRODUCTIVITY; PERSPECTIVE;

D O I：

10.1016/j.jbusres.2016.01.009

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Service innovation acts as society's engine of renewal and provides the necessary catalyst for the service sector's economic growth. Despite service innovation's importance, the concept remains fuzzy and poorly defined. Building on an extensive and systematic review of 1046 academic articles, this research investigates and explores how service innovation is defined and used in research. Results identify four unique service innovation categorizations emphasizing the following traits: (1) degree of change, (2) type of change, (3) newness, and (4) means of provision. The results show that most research focuses inward and views service innovation as something (only) new to the firm. Interestingly, service innovation categorizations appear to neglect both customer value and financial performance. (C) 2016 Elsevier Inc. All rights reserved.

引用

页码：2401 / 2408

页数：8

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