Objective and Subjective Performance Measures: A Note on Terminology

被引：63

作者：

Schachter, Hindy Lauer ^{[1
]}

机构：

[1] New Jersey Inst Technol, Sch Management, Newark, NJ 07102 USA

来源：

ADMINISTRATION & SOCIETY | 2010年 / 42卷 / 05期

关键词：

performance measurement; citizen participation; public administration methodology; CITIZEN SATISFACTION; REPRESENTATIVE BUREAUCRACY; GOVERNMENT-PERFORMANCE; MANAGEMENT; DEFENSE; BARRIERS; STRATEGY; GENDER;

D O I：

10.1177/0095399710378080

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

At least since the late 1970s, the performance measurement literature has used different terminologies to describe agency- and citizen-generated performance measures. The first type of measures are placed into objective and the second type into subjective categories. This article argues that this terminology is outdated owing to evidence on the contextual subjectivity of all performance measures. The analysis also examines the potential impact of the dichotomization on the role accorded citizens in helping to develop public sector performance measures.

引用

页码：550 / 567

页数：18

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