Service CAD system - Evaluation and quantification

被引：54

作者：

Arai, T ^{[1
]}

Shimomura, Y ^{[1
]}

机构：

[1] Univ Tokyo, Ctr Engn, Res Artifacts, Tokyo, Japan

来源：

CIRP ANNALS-MANUFACTURING TECHNOLOGY | 2005年 / 54卷 / 01期

关键词：

CAD; simulation; service engineering;

D O I：

10.1016/S0007-8506(07)60145-0

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

To develop services effectively and efficiently, a computer-aided design system for service is essential. The authors have proposed a prototype system of Service CAD called 'Service Explorer'. Values of services are evaluated privately and subjectively by consumers. Thus various design methodology such as QFD (Quality Function Deployment) and AHP (Analytic Hierarchy Process) have been introduced to evaluate the consumers' satisfaction. The new service CAD system is installed and verified. The surveyed example of a set of service is analyzed and the CAD system provides a set of new candidates of services.

引用

页码：463 / 466

页数：4

共 11 条

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