The impact of ISO 9000 and EFQM on the use of flexible work practices

被引：50

作者：

Bayo-Moriones, Alberto ^{[1
]}

Merino-Diaz-de-Cerio, Javier ^{[1
]}

Antonio Escamilla-de-Leon, Sergio ^{[2
]}

Mary Selvarn, Rejina ^{[3
]}

机构：

[1] Univ Publ Navarra, Dept Gest Empresas, Pamplona 31006, Spain

[2] Univ Autonoma Barcelona, Dept Econ Empresa, Barcelona, Spain

[3] Univ Barcelona, Dept Metodol Ciencies Comportament, E-08007 Barcelona, Spain

来源：

INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS | 2011年 / 130卷 / 01期

关键词：

ISO; 9001; Work organization; Human resource management; Empirical study; Quality management; QUALITY MANAGEMENT-PRACTICES; INFORMATION TECHNOLOGY; WORKPLACE PRACTICES; PERFORMANCE; TQM; SYSTEMS;

D O I：

10.1016/j.ijpe.2010.10.012

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selected a sample of 665 establishments with at least 20 employees, from the manufacturing, building and service sectors. Results show that, as expected, EFQM involves an advance over ISO 9000 regarding the use of innovative work practices. (C) 2010 Elsevier B.V. All rights reserved.

引用

页码：33 / 42

页数：10

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