What is public service improvement?

被引：162

作者：

Boyne, GA ^{[1
]}

机构：

[1] Univ Wales Coll Cardiff, Cardiff Business Sch, Cardiff CF1 1XL, S Glam, Wales

来源：

PUBLIC ADMINISTRATION | 2003年 / 81卷 / 02期

关键词：

D O I：

10.1111/1467-9299.00343

中图分类号：

D0 [政治学、政治理论];

学科分类号：

0302 ; 030201 ;

摘要：

Five conceptual models of public service improvement are derived from the large literature on organizational effectiveness. These are the goal, systems-resource, internal process, competing values and multiple constituency models. The strengths and weaknesses of each of these models is evaluated and a working definition of improvement is proposed. This emphasizes that concepts and measures of public service improvement are political rather than technical, and contingent rather than universal. Conclusions are drawn on the implications for academic research and policy development.

引用

页码：211 / 227

页数：17