Enterprise systems, knowledge transfer and power users

被引：56

作者：

Volkoff, O ^{[1
]}

Elmes, MB ^{[1
]}

Strong, DM ^{[1
]}

机构：

[1] Worcester Polytech Inst, Dept Management, Worcester, MA 01609 USA

来源：

JOURNAL OF STRATEGIC INFORMATION SYSTEMS | 2004年 / 13卷 / 04期

基金：

美国国家科学基金会;

关键词：

enterprise systems; implementation; power users; knowledge transfer; case study;

D O I：

10.1016/j.jsis.2004.11.004

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

There are few studies of knowledge transfer (KT) between groups with dissimilar purposes and dissimilar practices, which is the situation when transferring knowledge from an enterprise systems (ES) developer team to the users of the new ES. To support such KT, organizations identify a group of power users to work with the ES team and then to help other users integrate the new system into their operations. That KT process still encounters barriers. In a comparative case study of four such KT situations at two different companies we identify the critical barriers, and empirically uncover two new KT mechanisms that are effective for addressing the KT barriers in the ES context. (c) 2004 Elsevier B.V. All rights reserved.

引用

页码：279 / 304

页数：26