Lean service: in defense of a production-line approach

被引：167

作者：

Bowen, DE

Youngdahl, WE

机构：

[1] Thunderbird, Amer. Grad. Sch. of Intl. Management, World Business Department, Glendale, AZ

来源：

INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT | 1998年 / 9卷 / 03期

关键词：

empowerment; lean production; production; service;

D O I：

10.1108/09564239810223510

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The managerial rationality embodied in the practical imagination we see exercised so effectively everywhere in manufacturing can, given the effort, be applied with similarly munificent results in the service industries (Levitt, 1976, p. 42).

引用

页码：207 / +

页数：20

共 51 条

[41] SASSER WE, 1991, SERVICE MANAGEMENT C
[42] SCHLESINGER LA, 1991, HARVARD BUS REV, V69, P71
[43] SCHLESINGER LA, 1994, P QUIS 3 QUALITY SER, P247
[44] Schneider B., 1995, Winning the service game
[45] Schonberger R., 1996, World class manufacturing
[46] Schonberger R.J., 1982, JAPANESE MANUFACTURI
[47] SIHRA S, 1997, ADV SERVICES MARKETI, V7
[48] SUTTON RI, 1988, ACAD MANAGE J, V31, P461, DOI 10.5465/256456
[49] Womack J.P. Jones., 1996, Lean thinking: banish waste and create wealth in your corporation
[50] YOUNGDAHL WE, 1996, INT J OPER PROD MAN, V16, P31

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