A service evaluation method using mathematical methodologies

被引：41

作者：

Shimomura, Y. ^{[2
]}

Hara, T. ^{[1
]}

Arai, T. ^{[1
]}

机构：

[1] Univ Tokyo, Dept Precis Engn, Tokyo, Japan

[2] Tokyo Metropolitan Univ, Dept Syst Design, Tokyo 158, Japan

来源：

CIRP ANNALS-MANUFACTURING TECHNOLOGY | 2008年 / 57卷 / 01期

关键词：

CAD; simulation; service engineering;

D O I：

10.1016/j.cirp.2008.03.012

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

A method for evaluating service solutions is proposed. First, a fundamental definition of a service and its elements are given to describe the service. Quality Function Deployment (QFD), used widely in product design, is then employed. This method makes it possible to realize evaluating effects of a service on its receiver. Mathematical methods are introduced to differentiate functions and structures. Then, the proposed method is applied to evaluate a clothes-washing service in order to verify its effectiveness. The results indicate that a specific function is the most important among multistage structure of the target service. (C) 2008 CIRP.

引用

页码：437 / 440

页数：4

共 7 条

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