Ontology-based service product configuration system modeling and development

被引：53

作者：

Dong, Ming ^{[1
]}

Yang, Dong ^{[2
]}

Su, Liyue ^{[1
]}

机构：

[1] Shanghai Jiao Tong Univ, Antai Coll Econ & Management, Shanghai 200052, Peoples R China

[2] Donghua Univ, Sch Business & Management, Shanghai 200051, Peoples R China

来源：

EXPERT SYSTEMS WITH APPLICATIONS | 2011年 / 38卷 / 09期

关键词：

Service product; Configuration; Ontology; Mass customization;

D O I：

10.1016/j.eswa.2011.03.064

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

With the development of mass customization (MC) paradigm, service product/package configuration is getting crucial to service industry. Aiming to extend the achievements of product configuration in manufacturing industry to service industry and considering ontology's reusability, an ontology-based service product modeling approach for configuration is presented in this paper. Firstly, service variants of service products are represented through the feature modeling approach. Then, the feature-based service model is formalized in OWL (Ontology Web language) - an ontology language for semantic web, and configuration rules are formalized in SWRL (Semantic Web Rule Language) - a rule language. Configuration reasoning processes are performed with the support of JESS (Java Expert System Shell) rule engine. Finally, the proposed approach to service customization is demonstrated by an example of configuring service packages for China Mobile. (C) 2011 Elsevier Ltd. All rights reserved.

引用

页码：11770 / 11786

页数：17

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