An integrative model of experiencing and responding to mistreatment at work

被引：89

作者：

Olson-Buchanan, Julie B. ^{[1
]}

Boswell, Wendy R. ^{[2
]}

机构：

[1] Calif State Univ Fresno, Craig Sch Business, Dept Management, Fresno, CA 93740 USA

[2] Texas A&M Univ, Marys Business Sch, Dept Management, College Stn, TX 77843 USA

来源：

ACADEMY OF MANAGEMENT REVIEW | 2008年 / 33卷 / 01期

关键词：

D O I：

10.5465/AMR.2008.27745325

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Conflict management research generally has focused on some aspects of conflict in organizations-for example, the predictors or consequences of using a particular dispute resolution method-with little theory to explain how various aspects of the process fit together. We present a model that integrates these factors and specifically focuses on the dynamic processes by which an individual concludes that he or she has been mistreated and responds to the mistreatment.

引用

页码：76 / 96

页数：21

共 113 条

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