Paradoxes of Inclusion: Understanding and Managing the Tensions of Diversity and Multiculturalism

Inclusion is a process and practice that involves working with diversity as a resource. In inclusive organizations and societies, people of all identities and many styles can be fully themselves while also contributing to the larger collective, as valued and full members. Working toward inclusion in diverse organizations and societies can often be experienced as polarizing and presents many challenges and tensions. These tensions can productively be understood and addressed from a paradox perspective. This article discusses three core paradoxes of inclusion: those involving self-expression and identity, boundaries and norms, and safety and comfort. The manifestations of and approaches to managing each paradox are discussed.