Feedback format: Does it influence manager's reactions to feedback?

被引：21

作者：

Atwater, Leanne ^{[1
]}

Brett, Joan ^{[1
]}

机构：

[1] Arizona State Univ, Sch Global Management & Leadership, Phoenix, AZ 85069 USA

来源：

JOURNAL OF OCCUPATIONAL AND ORGANIZATIONAL PSYCHOLOGY | 2006年 / 79卷

关键词：

D O I：

10.1348/096317905X58656

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

This study investigated the influence of feedback format (text versus numeric/normative) on leaders' reactions to 360 degree feedback received from bosses, direct reports, and peers. Leaders who received numeric/normative feedback reacted more favourably than those who received text feedback regardless of the source. The reactions recipients experienced following feedback were relevant to changes in their number of development needs compared pre- and post feedback. Those who reacted negatively had a larger number of development needs reported post feedback while those who had positive reactions showed fewer development needs post feedback. These findings suggest that, contrary to predictions of feedback intervention theory (FIT), feedback that provided scores and comparative information was reacted to more positively than text feedback that provided only self-relevant data. In addition, negative reactions to feedback were detrimental to future changes.

引用

页码：517 / 532

页数：16

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