Web enabled performance measurement systems - Management implications

被引：41

作者：

Bititci, US ^{[1
]}

Nudurupati, SS

Turner, TJ

Creighton, S

机构：

[1] Univ Strathclyde, Ctr Strateg Mfg, Glasgow, Lanark, Scotland

[2] Alcan Foil Europe, Glasgow, Lanark, Scotland

来源：

INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT | 2002年 / 22卷 / 11期

关键词：

performance measurement; business culture; information technology; flexibility; Internet;

D O I：

10.1108/01443570210450310

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

In order to respond proactively to the new emerging challenges, management requires up-to-date and accurate information on performance. Such performance measurement systems are still not common because there is not sufficient research focused on management implications of IT enabled performance measurement systems. This paper presents an empirical case study where a fully integrated IT enabled performance measurement system was implemented and its management implications studied The paper concludes, based on a single case study, that if properly implemented, such systems would promote a proactive management style and greater confidence in management decisions.

引用

页码：1273 / 1287

页数：15