Organizational Climate Configurations: Relationships to Collective Attitudes, Customer Satisfaction, and Financial Performance

被引:114
作者
Schulte, Mathis [1 ]
Ostroff, Cheri [2 ]
Shmulyian, Svetlana [3 ]
Kinicki, Angelo [4 ]
机构
[1] Univ Penn, Wharton Sch, Dept Management, Philadelphia, PA 19104 USA
[2] Univ Maryland, Dept Psychol, College Pk, MD 20742 USA
[3] Columbia Univ, Teachers Coll, Dept Org & Leadership, New York, NY 10027 USA
[4] Arizona State Univ, Dept Management, WP Carey Sch Business, Tempe, AZ 85287 USA
关键词
organizational climate; employee attitudes; customer satisfaction; financial performance; climate configurations; HUMAN-RESOURCE MANAGEMENT; PSYCHOLOGICAL CLIMATE; MANUFACTURING PERFORMANCE; SERVICE CLIMATE; SAFETY CLIMATE; CROSS-LEVEL; PERCEPTIONS; ANTECEDENTS; ENVIRONMENT; SYSTEMS;
D O I
10.1037/a0014365
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
Research on organizational climate has tended to focus on independent dimensions of climate rather than Studying the total social context as configurations of multiple climate dimensions. The authors examined relationships between configurations of unit-level climate dimensions and organizational outcomes. Three profile characteristics represented climate configurations: (1) elevation. or the mean score across climate dimensions (2) variability, or the extent to which scores across dimensions vary and (3) shape. or the pattern of the dimensions. Across 2 Studies (1,120 employees in 120 bank branches and 4,317 employees in 86 food distribution stores). results indicated that elevation was related to collective employee attitudes and service perceptions. while shape was related to customer satisfaction and financial performance. With respect to profile variability. results were mixed. The discussion focuses on future directions for taking a configural approach to organizational climate.
引用
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页码:618 / 634
页数:17
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