The Impact Of The Digital Divide On E-Government Use

The effects of demographic variables identified in the digital divide literature on usage of e-government services has been discussed. Statistical analyses revealed that for the access divide income, education, and age were significant predictors of intentions to use e-government services. Those which are more likely to use e-government services include younger citizens, citizens with higher levels of income, citizens with higher levels of education, and citizens who use the Internet for other tasks. Government Web sites should be designed with ease of navigation in mind, with both content and interfaces well organized to provide relevant information that is complete and concise. Government services and information if are easily accessible to all groups the entire population will benefit from a more informed citizenry and more accountable government.