Service management

[1] On the Interface between Operations and Human Resources Management [J]. Manufacturing and Service Operations Management, 2003, 5 (03): : 179 - 202

[2] CARTER M, 2002, ORMS TODAY, V29, P26

[3] Chase RB, 2001, HARVARD BUS REV, V79, P78

[4] Five decades of operations management and the prospects ahead [J]. MANAGEMENT SCIENCE, 2004, 50 (01) : 8 - 14

[5] Fitzsimmons J.A., 2004, SERVICE MANAGEMENT O

[6] Institute of Medicine (US) Committee on Quality of Health Care in America, 2001, CROSSING QUALITY CHA

[7] Rust R., 2004, J SERV RES-US, V6, P211

[8] New issues and opportunities in service design research [J]. JOURNAL OF OPERATIONS MANAGEMENT, 2002, 20 (02) : 117 - 120

[1] On the Interface between Operations and Human Resources Management [J]. Manufacturing and Service Operations Management, 2003, 5 (03): : 179 - 202

[2] CARTER M, 2002, ORMS TODAY, V29, P26

[3] Chase RB, 2001, HARVARD BUS REV, V79, P78

[4] Five decades of operations management and the prospects ahead [J]. MANAGEMENT SCIENCE, 2004, 50 (01) : 8 - 14

[5] Fitzsimmons J.A., 2004, SERVICE MANAGEMENT O

[6] Institute of Medicine (US) Committee on Quality of Health Care in America, 2001, CROSSING QUALITY CHA

[7] Rust R., 2004, J SERV RES-US, V6, P211

[8] New issues and opportunities in service design research [J]. JOURNAL OF OPERATIONS MANAGEMENT, 2002, 20 (02) : 117 - 120