An empirical analysis of the competitive dimensions of quality performance in the automotive supply industry

被引：50

作者：

Curkovic, S ^{[1
]}

Vickery, SK

Droge, C

机构：

[1] Western Michigan Univ, Kalamazoo, MI 49008 USA

[2] Michigan State Univ, E Lansing, MI 48824 USA

来源：

INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT | 2000年 / 20卷 / 3-4期

关键词：

manufacturing strategy; motor industry; quality; surveys; suppliers;

D O I：

10.1108/01443570010308121

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This paper examines the competitive dimensions of quality for first tier suppliers in the automotive industry. A theoretically relevant set of quality variables is identified from the literature. The results of a factor analysis show that quality is a two dimensional construct in the automotive supply industry. The core dimensions of quality are: product quality, which is primarily focused on design superiority and performance of the physical product; and service quality, which comprises both pre- and post-sale service. The study reveals that both product quality and service quality are related to overall firm performance: regardless of whether asset based investment based, or market based measures are used.

引用

页码：386 / 403

页数：18

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