Continuance use intention of enterprise instant messaging: a knowledge management perspective

被引：29

作者：

Ajjan, Haya ^{[1
]}

Hartshorne, Richard ^{[2
]}

Cao, Yingxia ^{[3
]}

Rodriguez, Michael ^{[4
]}

机构：

[1] Elon Univ, Koury Business Ctr 322, Dept Management, Elon, NC 27244 USA

[2] Univ Cent Florida, Dept Educ & Human Sci, Orlando, FL 32816 USA

[3] Univ La Verne, Coll Business & Publ Management, La Verne, CA 91750 USA

[4] Elon Univ, Koury Business Ctr 202, Dept Mkt, Elon, NC 27244 USA

来源：

BEHAVIOUR & INFORMATION TECHNOLOGY | 2014年 / 33卷 / 07期

关键词：

enterprise instant messaging; decomposed theory of planned behaviour; knowledge creation; knowledge retention; knowledge transfer; INFORMATION-TECHNOLOGY USAGE; ORGANIZATIONAL KNOWLEDGE; MANAGING KNOWLEDGE; SELF-EFFICACY; ADOPTION; IMPACT; COMMUNICATION; DETERMINANTS; ACCEPTANCE; MODEL;

D O I：

10.1080/0144929X.2014.886722

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Instant messaging has been widely utilised by a variety of types of organisations to improve the efficiency and effectiveness of internal communication and knowledge management (KM). To date, though, the continuance use of enterprise instant messaging (EIM) and its impact on KM outcomes have not been well understood in both academia and practice. This paper uses the decomposed theory of planned behaviour to explore factors that influence continual usage of EIM applications within organisations, as well as the impact of the continuance use decisions on knowledge creation, transfer, and retention within organisations. Our results are useful in developing guidelines and strategies to increase the likelihood of the continuance use of EIM and to improve the potential outcome of its use within organisations.

引用

页码：678 / 692

页数：15

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