Public and private hospitals in Bangladesh: service quality and predictors of hospital choice

被引:98
作者
Andaleeb, SS [1 ]
机构
[1] Penn State Univ, Sch Business, Erie, PA 16563 USA
关键词
D O I
10.1093/heapol/15.1.95
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
This study compares the quality of services provided by public and private hospitals in Bangladesh. The premise of the pa per was that the quality of hospital services would be contingent on the incentive structure under which these institutions operate. Since private hospitals are not subsidized and depend on income from clients (i.e, market incentives), they would be more motivated than public hospitals to provide quality services to patients to meet their needs more effectively and efficiently. This premise was supported. Patient perceptions of service quality and key demographic characteristics were also used to predict choice of public or private hospitals. The model, based on discriminant analysis, demonstrated satisfactory predictive power.
引用
收藏
页码:95 / 102
页数:8
相关论文
共 23 条
[1]   TECHNICAL COMPLEXITY AND CONSUMER KNOWLEDGE AS MODERATORS OF SERVICE QUALITY EVALUATION IN THE AUTOMOBILE SERVICE INDUSTRY [J].
ANDALEEB, SS ;
BASU, AK .
JOURNAL OF RETAILING, 1994, 70 (04) :367-381
[2]   A DYNAMIC PROCESS MODEL OF SERVICE QUALITY - FROM EXPECTATIONS TO BEHAVIORAL INTENTIONS [J].
BOULDING, W ;
KALRA, A ;
STAELIN, R ;
ZEITHAML, VA .
JOURNAL OF MARKETING RESEARCH, 1993, 30 (01) :7-27
[3]   IMPROVING THE MEASUREMENT OF SERVICE QUALITY [J].
BROWN, TJ ;
CHURCHILL, GA ;
PETER, JP .
JOURNAL OF RETAILING, 1993, 69 (01) :127-139
[4]  
CARMAN JM, 1990, J RETAILING, V66, P33
[5]   MEASURING SERVICE QUALITY - A REEXAMINATION AND EXTENSION [J].
CRONIN, JJ ;
TAYLOR, SA .
JOURNAL OF MARKETING, 1992, 56 (03) :55-68
[6]  
DANT RP, 1990, J HEATH CARE MARKET, V10, P25
[7]   MULTIVARIATE-ANALYSIS OF MEDIA EXPOSURE AND VACATION BEHAVIOR WITH LIFE-STYLE COVARIATES [J].
DARDEN, WR ;
PERREAULT, WD .
JOURNAL OF CONSUMER RESEARCH, 1975, 2 (02) :93-103
[8]  
DONABEDIAN A, 1988, INQUIRY-J HEALTH CAR, V25, P173
[9]  
Elbeck M, 1987, Health Care Manage Rev, V12, P47
[10]  
GULDNER M, 1993, SUSTAINABILITY HLT 1