The impact of leadership and stakeholders on the success/failure of e-government service: Using the case study of e-stamping service in Hong Kong

被引：54

作者：

Luk, Sabrina Ching Yuen ^{[1
]}

机构：

[1] Univ Birmingham, Dept Polit Sci & Int Studies, European Res Inst, Birmingham B15 2TT, W Midlands, England

来源：

GOVERNMENT INFORMATION QUARTERLY | 2009年 / 26卷 / 04期

关键词：

e-Government services; e-Stamping service; Leadership; Stakeholders; Hong Kong; GOVERNANCE;

D O I：

10.1016/j.giq.2009.02.009

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Using e-stamping service in Hong Kong as a case study, this paper examines the impact of leadership and stakeholders on the success or failure of e-government service in Hong Kong. Multiple methods are used for data collection: documents and archival record research, direct observation, and interviews. Results show that both leadership and stakeholders have an impact on the success of e-stamping service. (C) 2009 Elsevier Inc. All rights reserved.

引用

页码：594 / 604

页数：11

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