The impact of trust, risk and optimism bias on E-file adoption

被引：80

作者：

Schaupp, Ludwig Christian ^{[1
]}

Carter, Lemuria ^{[2
]}

机构：

[1] W Virginia Univ, Coll Business & Econ, Morgantown, WV 26506 USA

[2] N Carolina Agr & Tech State Univ, Sch Business & Econ, Greensboro, NC 27411 USA

来源：

INFORMATION SYSTEMS FRONTIERS | 2010年 / 12卷 / 03期

关键词：

E-file; E-government; Trust; Risk; Optimism bias; Adoption; E-COMMERCE; PERCEIVED RISK; E-GOVERNMENT; INFORMATION; ACCEPTANCE; MODELS; TECHNOLOGIES; ANTECEDENTS; EASE;

D O I：

10.1007/s10796-008-9138-8

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

One of congress' goals for 2007 was for 80% of all tax and informational returns to be filed electronically. However, to date that lofty goal has fallen well short. This research proposes a model of e-filing adoption. To test the model a survey is administered to 260 participants. The instrument assesses citizen perceptions of trust, risk and optimism bias. Structural equation modeling is used to evaluate the relationships between these three concepts and intention to use. The results indicate that trust of the Internet, trust of the e-filer, perceived risk and optimism bias all have an impact on intention to use e-filing. Implications for practice and research are discussed.

引用

页码：299 / 309

页数：11

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