Understanding accident and emergency department performance using simulation

As part of a larger project examining the effect of performance targets on UK hospitals, we present a simulation of an Accident and Emergency (A&E) Department. Performance targets are an important part of the National Health Service (NHS) performance assessment regime in the UK. Pressures on A&Es force the medical staff to take actions meeting these targets with limited resources. We used simulation modelling to help understand the factors affecting this performance. We utilized real data from patient admission system of an A&E and presented some data analysis. Our particular focuses are the multitasking behaviour and experience level of medical staff, both of which affect A&E performance. This performance affects, in turn, the overall performance of the hospital of which it is part.