The effect of empowerment on job knowledge: An empirical test involving operators of complex technology

Two studies were conducted to investigate the predicted effect of empowerment on employees' job knowledge. Study I developed a measure of job knowledge, based on knowledge elicitation techniques, for use in work settings. Study 2 used that measure to examine change in employee knowledge following an empowerment initiative. Findings showed a substantial increase in job knowledge, particularly among less experienced employees. Improvements were also recorded for employee self-confidence and strain, but not for motivation or job satisfaction. The wider theoretical and practical implications are discussed.