Competing through service: Insights from service-dominant logic

Service-dominant logic (S-D logic) is contrasted with goods-dominant (G-D) logic to provide a framework for thinking more clearly about the concept of service and its role in exchange and competition. Then, relying upon the nine foundational premises of S-D logic [Vargo, Stephen L. and Robert F. Lusch (2004). "Evolving to a New Dominant Logic for Marketing," Journal of Marketing, 68 (January) 1-17; Lusch, Robert E and Stephen L. Vargo (2006), "Service-Dominant Logic as a Foundation for Building a General Theory," in The Service-Dominant Logic of Marketing: Dialog, Debate and Directions. Robert F. Lusch and Stephen L. Vargo (eds.), Armonk, NY. M.E. Sharpe, 406-420] nine derivative propositions are developed that inform marketers on how to compete through service. (C) 2006 New York University. Published by Elsevier Inc. All rights reserved.