Reverse logistics: superior performance through focused resource commitments to information technology

被引：196

作者：

Daugherty, PJ ^{[1
]}

Richey, RG

Genchev, SE

Chen, HZ

机构：

[1] Univ Oklahoma, Michael F Price Coll Bus, Div Mkt & Supply Chain Management, Norman, OK 73019 USA

[2] Univ Alabama, Culverhouse Coll Commerce & Business Adm, Dept Management & Mkt, Tuscaloosa, AL 35487 USA

来源：

TRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW | 2005年 / 41卷 / 02期

关键词：

reverse logistics; resource commitment; information technology; IT capabilities; supply chain management;

D O I：

10.1016/j.tre.2004.04.002

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

A survey of businesses in the automobile aftermarket industry provided insights into how reverse logistics performance can be influenced by a few key strategic decisions. Resource commitment is critical to program performance. However, it is important that the resources be focused on developing information technology capabilities. This, no doubt, is reflective of the nature of reverse logistics. Information support-for authorizing, tracking, and handling returns-can positively impact both economic and service quality-related performance. (C) 2004 Elsevier Ltd. All rights reserved.

引用

页码：77 / 92

页数：16

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