Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments

被引:60
作者
Boyer, L. [1 ]
Baumstarck-Barrau, K. [2 ]
Cano, N. [3 ]
Zendjidjian, X. [4 ]
Belzeaux, R. [3 ]
Limousin, S. [3 ]
Magalon, D. [4 ]
Samuelian, J. -C. [3 ]
Lancon, C. [4 ]
Auquier, P. [5 ]
机构
[1] La Timone Hosp, Assistance Publ Hop Marseille, Dept Publ Hlth, F-13385 Marseille 5, France
[2] La Timone Univ, Assistance Publ Hop Marseille, Dept Clin Res, F-13005 Marseille, France
[3] Concept Hosp, Assistance Publ Hop Marseille, Dept Psychiat, F-13005 Marseille, France
[4] St Marguerite Hosp, Assistance Publ Hop Marseille, Dept Psychiat, F-13009 Marseille, France
[5] La Timone Univ, Assistance Publ Hop Marseille, Dept Publ Hlth, F-13005 Marseille, France
关键词
Inpatient; Satisfaction; Questionnaire; Validity; Psychiatry; QUALITY-OF-LIFE; PATIENT SATISFACTION; CONSUMER SATISFACTION; PATIENTS PERCEPTIONS; HEALTH-STATUS; CARE; QUESTIONNAIRE; VALIDATION; DIAGNOSIS; ISSUES;
D O I
10.1016/j.eurpsy.2009.05.011
中图分类号
R749 [精神病学];
学科分类号
100205 ;
摘要
Background: There is a growing concern about satisfaction with inpatient psychiatric services. There are currently numerous satisfaction instruments available to psychiatric inpatients, but little guidance on which among them to select. Aims: To provide an overview of the psychometric properties and the content of satisfaction instruments available to psychiatric inpatients. Methods: Systematic searches of Medline database to identify inpatient satisfaction questionnaires. Assessment of the instruments according to relevant psychometric properties. Results: Fifteen satisfaction instruments were identified. The target population differed according to the instrument. Methods used to generate items were heterogeneous. These instruments were based on a mixed approach including patients' points of view, expert opinions, and literature reviews, causing the content of questionnaires to vary. Reliability and validity were not systematically tested. Conclusion: The validation of a common inpatient satisfaction instrument is a major challenge. Recommendations for the future development of satisfaction instruments may include: item generation based exclusively on the patient's point of view; a validation process on a large and representative population: and an instrument combining generic (core questionnaire) and specific (additional modules) approaches. (C) 2009 Elsevier Masson SAS. All rights reserved.
引用
收藏
页码:540 / 549
页数:10
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