Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments

被引：60

作者：

Boyer, L. ^{[1
]}

Baumstarck-Barrau, K. ^{[2
]}

Cano, N. ^{[3
]}

Zendjidjian, X. ^{[4
]}

Belzeaux, R. ^{[3
]}

Limousin, S. ^{[3
]}

Magalon, D. ^{[4
]}

Samuelian, J. -C. ^{[3
]}

Lancon, C. ^{[4
]}

Auquier, P. ^{[5
]}

机构：

[1] La Timone Hosp, Assistance Publ Hop Marseille, Dept Publ Hlth, F-13385 Marseille 5, France

[2] La Timone Univ, Assistance Publ Hop Marseille, Dept Clin Res, F-13005 Marseille, France

[3] Concept Hosp, Assistance Publ Hop Marseille, Dept Psychiat, F-13005 Marseille, France

[4] St Marguerite Hosp, Assistance Publ Hop Marseille, Dept Psychiat, F-13009 Marseille, France

[5] La Timone Univ, Assistance Publ Hop Marseille, Dept Publ Hlth, F-13005 Marseille, France

来源：

EUROPEAN PSYCHIATRY | 2009年 / 24卷 / 08期

关键词：

Inpatient; Satisfaction; Questionnaire; Validity; Psychiatry; QUALITY-OF-LIFE; PATIENT SATISFACTION; CONSUMER SATISFACTION; PATIENTS PERCEPTIONS; HEALTH-STATUS; CARE; QUESTIONNAIRE; VALIDATION; DIAGNOSIS; ISSUES;

D O I：

10.1016/j.eurpsy.2009.05.011

中图分类号：

R749 [精神病学];

学科分类号：

100205 ;

摘要：

Background: There is a growing concern about satisfaction with inpatient psychiatric services. There are currently numerous satisfaction instruments available to psychiatric inpatients, but little guidance on which among them to select. Aims: To provide an overview of the psychometric properties and the content of satisfaction instruments available to psychiatric inpatients. Methods: Systematic searches of Medline database to identify inpatient satisfaction questionnaires. Assessment of the instruments according to relevant psychometric properties. Results: Fifteen satisfaction instruments were identified. The target population differed according to the instrument. Methods used to generate items were heterogeneous. These instruments were based on a mixed approach including patients' points of view, expert opinions, and literature reviews, causing the content of questionnaires to vary. Reliability and validity were not systematically tested. Conclusion: The validation of a common inpatient satisfaction instrument is a major challenge. Recommendations for the future development of satisfaction instruments may include: item generation based exclusively on the patient's point of view; a validation process on a large and representative population: and an instrument combining generic (core questionnaire) and specific (additional modules) approaches. (C) 2009 Elsevier Masson SAS. All rights reserved.

引用

页码：540 / 549

页数：10

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