Impact of task uncertainty, end-user involvement, and competence on the success of end-user computing

When compared to organizational computing, end-user computing (EUC) has the tendency to be closely related to individual user tasks and motivations. This article presents the results of an empirical study designed to examine the impact of task uncertainty and end-user involvement on the use and success of EUC. A research model was built and tested with a survey of 505 end-users in five large organizations. Structural equation modeling results confirm that both EUC competence and success are determined by task complexity and the perceived importance users attribute to EUC. (C) 1998 Elsevier Science B.V.