TOWARDS A SYSTEM OF PERFORMANCE MEASURES FOR RESEARCH ACTIVITIES: NIKEM RESEARCH CASE STUDY

被引:10
作者
Frattini, Federico [1 ]
Lazzarotti, Valentina [2 ]
Manzini, Raffaella [2 ]
机构
[1] Politecn Milan, Dipartimento Ingn Gest, Piazza Leonardo da Vinci 32, I-20133 Milan, Italy
[2] Univ C Cattaneo, LIUC, Ist Tecnol, I-20153 Varese, Italy
关键词
Performance measurement; research activities; Italian experience; contract research organizations (CROs);
D O I
10.1142/S1363919606001557
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Although theoretical approaches to research and development (R&D) performance measurement are widespread, empirical investigations into the application of these theories are far less diffused. Therefore, we started a research project aimed at studying the R&D performance measurement practices adopted by Italian technology-intensive firms. This paper discusses the earliest empirical results of the project; it deeply investigates the experience of an Italian contract research organisation in designing a system of performance measures for its research activities. The studied case is interesting for the following reasons: (i) it witnesses the increased interest by technology-intensive companies towards R&D performance measurement; (ii) it enlightens the lack of consolidated practices capable of guiding the design of an appropriate performance measurement system; (iii) it elaborates a practical framework that can help fill this gap. In fact, a systematic approach for linking different contextual variables (i.e. the company's strategy, the type of R&D activity undertaken, the purpose of the measurement and the R&D unit's organisational structure) to the critical design choices (i.e. the choice of the performance indicators and the structure of the system) is suggested.
引用
收藏
页码:425 / 454
页数:30
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