How to design and offer services successfully

被引：126

作者：

Aurich, J. C. ^{[1
]}

Mannweiler, C. ^{[1
]}

Schweitzer, E. ^{[1
]}

机构：

[1] Univ Kaiserslautern, Inst Mfg Technol & Prod Syst, Kaiserslautern, Germany

来源：

CIRP JOURNAL OF MANUFACTURING SCIENCE AND TECHNOLOGY | 2010年 / 2卷 / 03期

关键词：

Product-service systems; Service engineering;

D O I：

10.1016/j.cirpj.2010.03.002

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The growing demand for innovative services forces traditional product-oriented companies to perceive the potentials and strategic importance of services. Innovative services enable these companies to ensure their market positions and to achieve economical success. Due to this, it becomes necessary to systemize service design, development and management processes as well as to tightly integrate products and services. In this paper, methods and important fields of action regarding the systematization of services - service engineering (SE) - as well as the integration of products and services - industrial product-service systems (PSS) - are presented. (C) 2010 CIRP.

引用

页码：136 / 143

页数：8

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