PREDICTABILITY AND PERSONALIZATION IN THE SERVICE ENCOUNTER

被引：513

作者：

SURPRENANT, CF

SOLOMON, MR

机构：

来源：

关键词：

D O I：

10.2307/1251131

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：86 / 96

页数：11

共 34 条

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