VALIDATING AND APPLYING USER SATISFACTION AS A MEASURE OF MIS SUCCESS IN SMALL ORGANIZATIONS

被引：48

作者：

RAYMOND, L ^{[1
]}

机构：

[1] UNIV QUEBEC,DEPT ADM & ECON,TROIS RIVIERES GA9 5H7,QUEBEC,CANADA

来源：

INFORMATION & MANAGEMENT | 1987年 / 12卷 / 04期

关键词：

Systems analysis - SYSTEMS SCIENCE AND CYBERNETICS - Man Machine Systems;

D O I：

10.1016/0378-7206(87)90040-1

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper investigates the measurements of user satisfaction in the specific context of small organizations. An analysis of the potential impact of this specificity upon user satisfaction served as a basis for the selection and adaptation of a previously validated instrument. A modified version was developed and pretested; results of previous research were then replicated and extended by administering the instrument to 464 financial managers in small firms. The data obtained was analyzed and discussed in terms of reliability and validity. The validated instrument is applied to demonstrate its potential uses.

引用

页码：173 / 179

页数：7