DEVELOPMENT OF A TOOL FOR MEASURING AND ANALYZING COMPUTER USER SATISFACTION

被引:1225
作者
BAILEY, JE [1 ]
PEARSON, SW [1 ]
机构
[1] CACI INC FED,ARLINGTON,VA 22209
关键词
D O I
10.1287/mnsc.29.5.530
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
39
引用
收藏
页码:530 / 545
页数:16
相关论文
共 40 条
  • [21] JANECEK FP, 1978, THESIS ARIZONA STATE
  • [22] Lucas H. C. Jr., 1973, Management Informatics, V2, P165
  • [23] PERFORMANCE AND USE OF AN INFORMATION SYSTEM
    LUCAS, HC
    [J]. MANAGEMENT SCIENCE SERIES B-APPLICATION, 1975, 21 (08): : 908 - 919
  • [24] LUCAS HC, 1973, WIN P WHART C RES CO, V5, P27
  • [25] LUCAS HC, 1974, DECISION SCI, V5, P102
  • [26] MORRIS WT, 1978, DEV PRODUCTIVITY MEA
  • [27] Neumann S., 1980, J SYSTEMS MANAGEMENT, V31
  • [28] NOLAND R, 1974, MANAGING DATA RESOUR
  • [29] STUDIES ON THE GENERALITY OF AFFECTIVE MEANING SYSTEMS
    OSGOOD, CE
    [J]. AMERICAN PSYCHOLOGIST, 1962, 17 (01) : 10 - 28
  • [30] MISPROJECT MANAGEMENT - MYTHS, OPINIONS, AND REALITY
    POWERS, RF
    DICKSON, GW
    [J]. CALIFORNIA MANAGEMENT REVIEW, 1973, 15 (03) : 147 - 156