EXPRESSION OF EMOTION AS PART OF THE WORK ROLE

[21] Goffman E., 1967, INTERACTION RITUAL

[22] Goffman E., 1959, PRESENTATION SELF EV

[23] GOLDSTEIN IL, 1974, TRAINING PROGRAM DEV

[24] Groves R.M., 1979, SURVEYS TELEPHONE NA

[25] HAYANO D. M., 1982, POKER FACES

[26] HILLMAN J, 1961, EMOTION

[27] Hochschild A. R., 1983, WORKING AM

[28] EMOTION WORK, FEELING RULES, AND SOCIAL-STRUCTURE [J]. AMERICAN JOURNAL OF SOCIOLOGY, 1979, 85 (03) : 551 - 575

[29] INFLUENCE OF NONVERBAL-COMMUNICATION AND RATER PROXIMITY ON IMPRESSIONS AND DECISIONS IN SIMULATED EMPLOYMENT INTERVIEWS [J]. JOURNAL OF APPLIED PSYCHOLOGY, 1977, 62 (03) : 295 - 300

[30] Janis, 1982, GROUPTHINK

[21] Goffman E., 1967, INTERACTION RITUAL

[22] Goffman E., 1959, PRESENTATION SELF EV

[23] GOLDSTEIN IL, 1974, TRAINING PROGRAM DEV

[24] Groves R.M., 1979, SURVEYS TELEPHONE NA

[25] HAYANO D. M., 1982, POKER FACES

[26] HILLMAN J, 1961, EMOTION

[27] Hochschild A. R., 1983, WORKING AM

[28] EMOTION WORK, FEELING RULES, AND SOCIAL-STRUCTURE [J]. AMERICAN JOURNAL OF SOCIOLOGY, 1979, 85 (03) : 551 - 575

[29] INFLUENCE OF NONVERBAL-COMMUNICATION AND RATER PROXIMITY ON IMPRESSIONS AND DECISIONS IN SIMULATED EMPLOYMENT INTERVIEWS [J]. JOURNAL OF APPLIED PSYCHOLOGY, 1977, 62 (03) : 295 - 300

[30] Janis, 1982, GROUPTHINK