A ROLE-THEORY PERSPECTIVE ON DYADIC INTERACTIONS - THE SERVICE ENCOUNTER

被引:1109
作者
SOLOMON, MR
SURPRENANT, C
CZEPIEL, JA
GUTMAN, EG
机构
关键词
D O I
10.2307/1251180
中图分类号
F [经济];
学科分类号
02 [经济学];
摘要
引用
收藏
页码:99 / 111
页数:13
相关论文
共 74 条
[1]
ABELSON RP, 1976, COGNITION SOCIAL BEH
[2]
[Anonymous], 1948, HUMAN RELATIONS REST
[3]
[Anonymous], 1968, HDB SOCIAL PSYCHOL
[4]
Bales R., 1950, AM SOCIOL REV
[5]
Bateson J.E.G., 1977, MARKETING CONSUMER S, P1
[6]
Bell M. L., 1981, MARKETING SERVICES
[7]
MEMORY FACTORS IN CONSUMER CHOICE - REVIEW [J].
BETTMAN, JR .
JOURNAL OF MARKETING, 1979, 43 (02) :37-53
[8]
BIBLE BL, 1963, SOC FORCES, V42, P225
[9]
BIBLE BL, 1963, RURAL SOCIOL, V28, P81