A ROLE-THEORY PERSPECTIVE ON DYADIC INTERACTIONS - THE SERVICE ENCOUNTER

被引：1109

作者：

SOLOMON, MR

SURPRENANT, C

CZEPIEL, JA

GUTMAN, EG

机构：

来源：

JOURNAL OF MARKETING | 1985年 / 49卷 / 01期

关键词：

D O I：

10.2307/1251180

中图分类号：

F [经济];

学科分类号：

02 [经济学];

摘要：

引用

收藏

页码：99 / 111

页数：13

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