PROBLEMS AND STRATEGIES IN SERVICES MARKETING

被引：1249

作者：

ZEITHAML, VA

PARASURAMAN, A

BERRY, LL

机构：

来源：

关键词：

D O I：

10.2307/1251563

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：33 / 46

页数：14

共 66 条

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[2]

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[4]

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[5]

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[6]

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[7]

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[8]

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[9]

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[10]

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