Computerized performance monitoring: A review of human resource issues

The increasing use of computerized performance monitoring (CPM) systems across a variety of organizational settings has stirred controversy and induced change into the performance appraisal process. This article reviews research concerning CPM in four general areas which include the impact of CPM on (a) employee attitudes and perceptions; (b) employee stress perceptions; (c) job performance; and, (d) the performance monitoring process. Research based guidelines and issues for the design and implementation of an effective CPM system are suggested. The potential for enhancing employee development is also discussed.