A PRELIMINARY INVESTIGATION INTO THE INFLUENCE OF CUSTOMER-FIRM INTERFACE ON INFORMATION-PROCESSING AND TASK ACTIVITIES IN SERVICE ORGANIZATIONS

被引：42

作者：

MILLS, PK ^{[1
]}

TURK, T ^{[1
]}

机构：

[1] UNIV CALIF IRVINE,IRVINE,CA 92717

来源：

关键词：

D O I：

10.1177/014920638601200108

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：91 / 104

页数：14

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