THE VICIOUS CIRCLE OF CONSUMER COMPLAINTS

[1] CONSUMER RESPONSE TO UNSATISFACTORY PURCHASES - SURVEY OF PERCEIVING DEFECTS, VOICING COMPLAINTS, AND OBTAINING REDRESS [J]. LAW & SOCIETY REVIEW, 1977, 11 (04) : 701 - 742

[2] CONSUMER AFFAIRS - VIABILITY OF CORPORATE RESPONSE [J]. JOURNAL OF MARKETING, 1974, 38 (02) : 13 - 19

[3] Campbell DT, 1958, INFORM CONTR, V1, P334, DOI DOI 10.1016/S0019-9958(58)90219-5

[4] INCREASING THE ORGANIZATIONAL INFLUENCE OF CORPORATE CONSUMER AFFAIRS DEPARTMENTS [J]. JOURNAL OF CONSUMER AFFAIRS, 1981, 15 (02) : 191 - 213

[5] EVALUATING STRUCTURAL EQUATION MODELS WITH UNOBSERVABLE VARIABLES AND MEASUREMENT ERROR [J]. JOURNAL OF MARKETING RESEARCH, 1981, 18 (01) : 39 - 50

[6] FORNELL C, 1978, J CONSUMER POLICY, V2, P289

[7] Fornell C., 1976, CONSUMER INPUT MARKE

[8] FORNELL C, 1979, J CONSUMER POLICY, V3, P341

[9] French J.R., 1959, STUD SOC POWER, V7, P311, DOI DOI 10.1007/BF00228551

[10] GOODMAN J, 1981, SEP NIPP CULT BROADC

[1] CONSUMER RESPONSE TO UNSATISFACTORY PURCHASES - SURVEY OF PERCEIVING DEFECTS, VOICING COMPLAINTS, AND OBTAINING REDRESS [J]. LAW & SOCIETY REVIEW, 1977, 11 (04) : 701 - 742

[2] CONSUMER AFFAIRS - VIABILITY OF CORPORATE RESPONSE [J]. JOURNAL OF MARKETING, 1974, 38 (02) : 13 - 19

[3] Campbell DT, 1958, INFORM CONTR, V1, P334, DOI DOI 10.1016/S0019-9958(58)90219-5

[4] INCREASING THE ORGANIZATIONAL INFLUENCE OF CORPORATE CONSUMER AFFAIRS DEPARTMENTS [J]. JOURNAL OF CONSUMER AFFAIRS, 1981, 15 (02) : 191 - 213

[5] EVALUATING STRUCTURAL EQUATION MODELS WITH UNOBSERVABLE VARIABLES AND MEASUREMENT ERROR [J]. JOURNAL OF MARKETING RESEARCH, 1981, 18 (01) : 39 - 50

[6] FORNELL C, 1978, J CONSUMER POLICY, V2, P289

[7] Fornell C., 1976, CONSUMER INPUT MARKE

[8] FORNELL C, 1979, J CONSUMER POLICY, V3, P341

[9] French J.R., 1959, STUD SOC POWER, V7, P311, DOI DOI 10.1007/BF00228551

[10] GOODMAN J, 1981, SEP NIPP CULT BROADC