Peer reference redefined: new uses for undergraduate students

被引：25

作者：

Faix, Allison ^{[1
]}

Bates, Margaret ^{[1
]}

Hartman, Lisa ^{[1
]}

Hughes, Jennifer ^{[1
]}

Schacher, Casey ^{[1
]}

Elliot, Brooke ^{[1
]}

Woods, Alexander ^{[1
]}

机构：

[1] Coastal Carolina Univ, Kimbel Lib, Conway, SC 29528 USA

来源：

REFERENCE SERVICES REVIEW | 2010年 / 38卷 / 01期

关键词：

Students; Reference services; Undergraduates; Academic libraries; Resource allocation;

D O I：

10.1108/00907321011020752

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Purpose - This paper aims to redefine the peer reference model - using student assistants to staff the reference desk - by expanding it to include upper-level undergraduate students from various disciplines providing full reference service with minimal supervision as well as performing paraprofessional-level duties. Design/methodology/approach - Set within a backdrop of budget cuts, severe time and staffing limitations, and increasing demands for library services, the paper assesses the processes and results of implementing this new model of peer reference at a medium-sized academic library. Findings - The findings suggest that undergraduate students are not only capable but perhaps optimal at providing high-quality reference service to their peers. Originality/value - This paper redefines the peer reference model, using a case study carried out in a US university library.

引用

页码：90 / +

页数：19

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