THE EFFECT OF CHARACTERISTICS OF HUMAN-SERVICE WORKERS ON SUBSEQUENT MORALE AND TURNOVER

被引:45
作者
KOESKE, GF [1 ]
KIRK, SA [1 ]
机构
[1] UNIV CALIF LOS ANGELES,SCH PUBL POLICY & SOCIAL RES,RALPH & MARY CRUMP CHAIR SOCIAL WELF,LOS ANGELES,CA 90024
来源
ADMINISTRATION IN SOCIAL WORK | 1995年 / 19卷 / 01期
关键词
D O I
10.1300/J147v19n01_02
中图分类号
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要
The authors examine the relationship of sociopsychological characteristics of human services workers to their subsequent morale and continuance on the job. Eighty-two intensive case managers (half of them social workers) who had caseloads of clients with severe mental disorders were invited to participate in a four-wave panel study. Explored are the relationships between 16 predictors (general background, prior work experience and training, and social psychological variables) and worker outcomes (beliefs, attitudes, perceptions, and turnover). The major finding was that better personal well-being at the time of hiring was the most consistent and significant predictor of lower burnout, higher job satisfaction, and generally higher worker morale at later points in time. Those from higher social class backgrounds and those with lower starting salaries were more likely to leave the job. Those workers with more experience had a tendency to perceive greater client improvement.
引用
收藏
页码:15 / 32
页数:18
相关论文
共 35 条
[1]   THE HARDY PERSONALITY - COGNITIVE AND PHYSIOLOGICAL-RESPONSES TO EVALUATIVE THREAT [J].
ALLRED, KD ;
SMITH, TW .
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1989, 56 (02) :257-266
[2]   NEGATIVE AFFECTIVITY AS THE UNDERLYING CAUSE OF CORRELATIONS BETWEEN STRESSORS AND STRAINS [J].
CHEN, PY ;
SPECTOR, PE .
JOURNAL OF APPLIED PSYCHOLOGY, 1991, 76 (03) :398-407
[3]  
COCORAN KJ, 1983, J SOCIAL SERVICE RES, V7, P71
[4]   A COMPARISON OF THE EFFECTS OF SOCIAL SUPPORT ON THE INCIDENCE OF BURNOUT [J].
DAVISSACKS, ML ;
JAYARATNE, S ;
CHESS, WA .
SOCIAL WORK, 1985, 30 (03) :240-244
[5]  
DIGMAN JT, 1988, AM J COMMUN PSYCHOL, V16, P701
[6]   AN EXAMINATION OF THE CORRELATES OF JOB INVOLVEMENT [J].
ELLOY, DF ;
EVERETT, JE ;
FLYNN, WR .
GROUP & ORGANIZATION STUDIES, 1991, 16 (02) :160-177
[7]   SOME EFFECTS OF MULTIPLE OD INTERVENTIONS ON BURNOUT AND WORK SITE FEATURES [J].
GOLEMBIEWSKI, RT ;
HILLES, R ;
DALY, R .
JOURNAL OF APPLIED BEHAVIORAL SCIENCE, 1987, 23 (03) :295-313
[8]  
GORE S, 1985, SOCIAL SUPPORT HLTH
[9]  
Himle D. P., 1987, J SOCIAL SERVICE RES, V10, P41
[10]  
HOLMES TH, 1967, J PSYCHOSOM RES, V11, P213, DOI 10.1016/0022-3999(67)90010-4