WHAT MAKES USERS HAPPY - THE RESULTS OF A USER QUESTIONNAIRE ARE USED TO DETERMINE THE EFFECTS OF 17 DIFFERENT INDEPENDENT VARIABLES ON USER SATISFACTION

被引:71
作者
RUSHINEK, A [1 ]
RUSHINEK, SF [1 ]
机构
[1] UNIV MIAMI,DEPT MANAGEMENT SCI & COMP INFORMAT SYST,CORAL GABLES,FL 33124
关键词
D O I
10.1145/6138.6140
中图分类号
TP3 [计算技术、计算机技术];
学科分类号
0812 ;
摘要
引用
收藏
页码:594 / 598
页数:5
相关论文
共 12 条
[1]   SYSTEM RESPONSE-TIME OPERATOR PRODUCTIVITY, AND JOB-SATISFACTION [J].
BARBER, RE ;
LUCAS, HC .
COMMUNICATIONS OF THE ACM, 1983, 26 (11) :972-986
[2]   USER-PERCEIVED QUALITY OF INTERACTIVE SYSTEMS [J].
DZIDA, W ;
HERDA, S ;
ITZFELDT, WD .
IEEE TRANSACTIONS ON SOFTWARE ENGINEERING, 1978, 4 (04) :270-276
[3]  
GLAZER S, 1983, MINI-MICRO SYST, V16, P125
[4]   ISSUES IN MULTIPLE REGRESSION [J].
GORDON, RA .
AMERICAN JOURNAL OF SOCIOLOGY, 1968, 73 (05) :592-616
[5]  
KEREN R, 1983, SOFTW NEWS, V3, P25
[6]  
NIE HN, 1975, STAT PACKAGE SOCIAL, P468
[7]  
RILEY J, 1984, COMPUT WKLY, V894, P18
[8]   THE INFLUENCE OF TROUBLESHOOTING, EDUCATION, AND DOCUMENTATION ON COMPUTER USER SATISFACTION [J].
RUSHINEK, A ;
RUSHINEK, SF .
IEEE TRANSACTIONS ON SYSTEMS MAN AND CYBERNETICS, 1986, 16 (01) :165-168
[9]   ACCOUNTING AND BILLING SOFTWARE AND USER REACTIONS - AN INTERACTIVE DIAGNOSTIC AUDIT TRAIL [J].
RUSHINEK, A ;
RUSHINEK, SF .
INFORMATION & MANAGEMENT, 1985, 9 (01) :9-20
[10]   MINI MICRO COMPUTER EVALUATION OF SYSTEM FEATURES - AN EMPIRICAL DISCRIMINANT MODEL OF SOFTWARE AND HARDWARE EXPANDABILITY, COMPATIBILITY, COST-EFFICIENCY, INSTALLATION AND DELIVERY [J].
RUSHINEK, A ;
RUSHINEK, SF .
MANAGERIAL AND DECISION ECONOMICS, 1984, 5 (03) :150-159