CONSUMER RESPONSES TO DISSATISFACTION IN LOOSE MONOPOLIES

被引：67

作者：

ANDREASEN, AR

机构：

来源：

关键词：

D O I：

10.1086/208502

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：135 / 141

页数：7

共 15 条

[1]

Andreasen A. R., 1980, Z VERBRAUCHERPOLITIK, V4, P115

[2] TAXONOMY OF CONSUMER SATISFACTION-DISSATISFACTION MEASURES [J].

ANDREASEN, AR .

[3]

ANDREASEN AR, 1984, J PUBLIC POLICY MARK, V2, P122

[4]

ANDREASEN AR, 1977, HARVARD BUSINESS JUL, P93

BENHAM, L ;

BENHAM, A .

[6]

CAHAL M F, 1962, GP, V25, P146

CARDOZO, RN .

[8]

CLABAUGH MG, 1979, NEW DIMENSIONS CONSU, P2

[9] DISSONANCE MODEL IN POST-DECISION PRODUCT EVALUATION [J].

COHEN, JB ;

GOLDBERG, ME .

[10]

DAY RL, 1977, CONSUMER SATISFACTIO