THE RELIABILITY AND CRITERION VALIDITY OF A MEASURE OF PATIENTS SATISFACTION WITH THEIR GENERAL-PRACTICE

被引：54

作者：

BAKER, R

机构：

[1] General Practice Unit, Department of Epidemiology and Public Health Medicine, University of Bristol

[2] The Leckhnmpton Surgery, Cheltenham, Glos, GL53 OLA, 17, Moo rend Park Road

来源：

FAMILY PRACTICE | 1991年 / 8卷 / 02期

关键词：

D O I：

10.1093/fampra/8.2.171

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

The Surgery Satisfaction Questionnaire (SSQ) was developed using the methods of psychological test construction, and designed to determine patients' satisfaction with the services offered to them by their general practitioners. Principal components analysis (PCA) revealed five components distinct from general satisfaction-continuity, accessibility, availability, medical care and premises. Reliability as determined by a split half test (coefficient alpha) was adequate but should be improved in future versions of the questionnaire. A study of criterion validity was undertaken to test the questionnaire and to develop methods of testing the validity of measures of patient satisfaction. The two criteria used were the doctors' self-assessment of their own practices and the assessment of an external assessor. The findings supported the validity of the components of continuity, accessibility, availability and premises, but the patients' scores correlated better with the external assessors' scores than the doctors' self-assessed scores. SSQ is a useful foundation for the development of measures of patient satisfaction in general practice.

引用

页码：171 / 177

页数：7