A GAP ANALYSIS OF PROFESSIONAL SERVICE QUALITY

被引：391

作者：

BROWN, SW ^{[1
]}

SWARTZ, TA ^{[1
]}

机构：

[1] ARIZONA STATE UNIV, INTERSTATE CTR SERV MKT 1, TEMPE, AZ 85287 USA

来源：

JOURNAL OF MARKETING | 1989年 / 53卷 / 02期

关键词：

D O I：

10.2307/1251416

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

收藏

页码：92 / 98

页数：7

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