SOCIAL ACCOUNTS IN CONFLICT SITUATIONS - USING EXPLANATIONS TO MANAGE CONFLICT

被引：141

作者：

SITKIN, SB ^{[1
]}

BIES, RJ ^{[1
]}

机构：

[1] GEORGETOWN UNIV, SCH BUSINESS ADM, WASHINGTON, DC 20057 USA

来源：

HUMAN RELATIONS | 1993年 / 46卷 / 03期

关键词：

EXPLANATIONS; SOCIAL ACCOUNTS; CONFLICT MANAGEMENT; ORGANIZATIONS; LEADERSHIP;

D O I：

10.1177/001872679304600303

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Considerable attention has been given to different behavioral strategies of conflict management (e.g., avoidance, compromise, collaboration). However, conflict theory and research has overlooked a simple, but effective strategy for managing conflict: the use of social accounts or explanations. In this paper, we review the literature on the use of social accounts in conflict situations and find it supports the argument that social accounts can be an effective conflict-management strategy. Based on this analysis, we propose several promising directions for future theory development and research concerning the role of social accounts in conflict situations. In addition, we identify tradeoffs and dilemmas created when social accounts are used to manage conflict.

引用

页码：349 / 370

页数：22